Craft Brewing Business updates their series on customer service tips in the brewery tasting room to include new COVID-19 related procedures. Past editions featured primarily engagement and environment based on observations made while visiting breweries coast to coast. The updated feedback includes comments on everything from customer perception on sanitation/cleanliness to food safety to social distancing.
See the full report here.
Post your questions and experiences on “front of house” operations and customer service during the pandemic on the ProBrewer Discussion Boards ‘Front of House’ thread here.